Accessibility statement for suffolkday.co.uk
This website is run by Suffolk County Council.
We want as many people as possible to be able to use this website. For example, that means you should be able to:
- change colours, contrast levels and fonts
- zoom in up to 300% without the text spilling off the screen
- navigate most of the website using just a keyboard
- navigate most of the website using speech recognition software
- listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We maintain content guidelines to help website editors improve accessibility on suffolkday.co.uk.
Make your device easier to use
AbilityNet has advice on making your device easier to use if you have a disability or impairment.
This includes how to:
- make text larger
- magnify the screen
- change fonts and colours
- make your mouse pointer easier to see
- using your keyboard instead of a mouse
- making your device talk to you
You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).
How accessible this website is
This website should be fully accessible.
What to do if you can’t access parts of this website
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:
- email customer.services@suffolk.gov.uk
- call 0345 606 6067
We’ll consider your request and get back to you as soon as possible.
You can call the number above if you need to talk to us using an interpreter. Find out more about our interpreting and translating services.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website.
If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Content Design team by emailing ContentDesign@suffolk.gov.uk.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).
If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
Contacting us by phone or visiting us in person
We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.
Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.
Find out more about our interpreting and translation services, including how to contact us to make a request.
Technical information about this website’s accessibility
Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.
Non accessible content
All content on suffolkday.co.uk complies with accessibility regulations.
Disproportionate burden
We don't categorise any of the accessibility issues on suffolkday.co.uk as a disproportionate burden to fix within the meaning of the regulations (with the exception of PDFs and other documents).
Content that’s not within the scope of the accessibility regulations
You can find the complete list of content exempt from meeting the accessibility regulations on legislation.gov.uk.
PDFs and other documents
Some of our older PDFs and other documents may not be suitable for users of assistive technology. This fails WCAG success criterion 4.1.2 Name, Role Value.
The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix old PDF newsletters that might still be published and accessed through our website.
Video
Live video streams may not include captions. This fails WCAG success criterion 1.2.4 Captions (Live). We may not add captions to live video streams because live video is exempt from meeting the accessibility regulations.
Some prerecorded videos published before 23 September 2020 do not include captions. This fails WCAG success criteria 1.2.2 Captions (Prerecorded). We may not add captions to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Some prerecorded videos published before 23 September 2020 may require, but don't include, audio description. This fails WCAG success criteria 1.2.5 Audio Description (Prerecorded). We may not add audio description to these videos because prerecorded video published before 23 September 2020 is exempt from meeting the accessibility regulations.
Any prerecorded video content we publish after 23 September 2020 will meet accessibility standards.
Maps
Online maps and mapping services are exempt from meeting the accessibility regulations. From 23 September 2020 we'll ensure that where maps are intended for navigational use essential information is provided in an accessible digital manner.
What we’re doing to maintain accessibility
We will continue to work towards maintaining WCAG level AA for the current version of suffolkday.co.uk, including:
- maintaining our content guidelines, which explain how to create accessible content
- working with developers and editors to fix code and content issues with our website
- carrying out further accessibility testing involving people with disabilities and impairments
Preparation of this accessibility statement
This statement was prepared on 12 June 2022. It was last reviewed on 12 June 2022.
A detailed accessibility check of suffolkday.co.uk was last carried out in June 2022 by Suffolk County Council's Content Design team.
We carried out our testing based on a sample of our most used pages, forms, documents and other media.
We used a combination of methods to check this website, including:
- automated software (Siteimprove)
- manual sampling (using WAVE and other tools)